Easy Returns
At Pawajai, we want you to shop with confidence. We offer a hassle-free return policy for all eligible products.
7-Day Easy Return
Most products can be returned within 7 days of delivery for a full refund or exchange.
Eligible Products
- Any product with manufacturing defects
- Wrong item delivered (wrong size, color, or model)
- Damaged or broken items on delivery
- Products not matching the description
Non-Returnable Items
- Used or worn items (except for fitting issues with clothing)
- Personal care items (cosmetics, skincare products)
- Intimate apparel and swimwear
- Digital products and software
- Items damaged by customer misuse
Return Process
- Contact our support team within 7 days of delivery
- Provide order number and photos of the issue
- Our team will approve your return request
- Ship the item back to our warehouse
- Receive refund within 5-7 business days
Refund Policy
- Full Refund: For defective or wrong items
- Exchange: Available for size/fit issues
- Store Credit: 110% value for future purchases
- Refunds are processed to original payment method
Return Shipping
- Free return shipping for defective/wrong items
- Customer pays for return shipping for change of mind
- Return shipping cost will be deducted from refund